![]() ![]() Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Makes scheduling decisions that maximize cost-effectiveness, efficiency, & utilizationĪccountable for the completeness & accuracy of surgical request forms, including patient demographics, procedure description & code, venue request, & time requestĬollaborates extensively w/ each Kaiser Permanente OR Scheduler to assure maximum utilization of block time in each OR VenueĬollaborates w/ Preop Evaluation Education Center (PEEC), Kaiser Ambulatory Surgery Center (KASC), Minor Procedures Rooms, St Joseph, & Good Samaritan Team Leaders, to ensure appropriate & accurate scheduling by procedure codeĬollects data elements to produce surgical reports & provide statistical feedback to Surgical Departments Manage schedules & communicate between Kaiser Permanente members, Health Plan surgeons, external providers, anesthesiologists, surgical department staff, OR venues, & patients to coordinate coverage as needed Strong communication and customer service skills, especially on the telephoneĪbility to flex schedule as needed to support servicesĪbility to perform effectively as part of a team in a potentially stressful work environmentĪbility to share and alternate tasks with other team membersĪbility to handle large volumes of telecommunications while maintaining customer satisfaction with physicians and fellow employeesĬoordinates resources to schedule surgeries for multi-disciplinary departments using established scheduling guidelines, OPTime average procedure length, & operating room availability Medical and surgical terminology requiredĪccounting methods and data charge entry preferred Three years clerical, scheduling or related experience in a health care settingĬomputerized scheduling/appointment program experience preferredĬomputer based data charge entry preferred ![]() Knowledge of medical/surgical terminology Performing special assignments and projects as assigned by the Director or Charge Nurse ![]() Maintaining adequate supplies and resources for the department, Performing post-procedure data entry and record keeping as required by the Hospital and regulatory agencies, Processing patient charges for Surgery, GI Lab, Anesthesia and ACU including the use of the associated computer system(s),Ĭompiling statistical data and preparing reports including the use of associated computer system(s), Scheduling patients for Surgery, GI Lab, Anesthesia and ACU services including the use of the associated computer system(s), Acting as receptionist and telephone contact for the Surgical Department, ![]()
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